General questions

What services do you offer?

We offer a range of maintenance and optimization services for WordPress websites, including site acceleration, regular backups, plugin updates, site security, SEO optimization, and much more.

Why choose you?

We are a team of experts who have been managing and optimizing WordPress websites for many years. Our customized solutions are tailored to the specific needs of each customer, guaranteeing optimum performance and maximum safety.

Questions about services

What do you mean by site acceleration?

Site acceleration involves optimizing the performance of a website by reducing page load times, thereby improving the user experience and promoting better Google ranking. (your site’s ability to appear 1st in Google search results)

What does your site backup service include?

Our site backup service includes daily backups of your WordPress site, ensuring the security and availability of your data when needed. We back up your entire site (files and database)

What’s involved in updating the site’s plugins?

Updating site plugins involves installing the latest versions of the plugins used on your WordPress site. This ensures compatibility with new features, fixes bugs and enhances security. In the event of a problem with an update, we intervene immediately by restoring the old version until it is resolved.

How do you secure your website?

We implement advanced security measures, continuous monitoring, regular updates and security audits to protect your WordPress site from online attacks and threats.

What’s the difference between SEO and site acceleration?

SEO optimization aims to improve your site’s ranking in search engine results, while site acceleration focuses on improving page load performance for a better user experience.

How does your vulnerability monitoring service work?

We regularly scan your website for potential security flaws using advanced tools. If a threat is detected, we take immediate action to correct it.

What are the advantages of using a CDN (Content Delivery Network)?

A CDN distributes your site’s content to multiple servers around the world, reducing page load times and improving performance, especially for users located far from the main server.

How do you guarantee the security of my website?

We implement advanced security measures, such as constant monitoring, regular updates and security audits, to protect your site from online threats. In addition, we use recommended security practices to further protect your site. However, it is impossible to guarantee total security for anyone, which is why daily backups are essential.

What is two-factor authentication (2FA) and why is it important?

Two-factor authentication is a security method requiring double verification of the user’s identity, thus reinforcing security and preventing unauthorized access, even if the password has been compromised.

Questions about the process

How do I sign up for your services?

You can order a map on the Shop page or fill in our contact form directly on our website. Once your inquiry has been submitted or order placed, our team will contact you to discuss your requirements and propose a suitable solution. 100% of our customers are called by our services.

What is the contract period for your services?

We offer flexible contracts to meet our customers’ needs. The duration of the contract may vary according to the services chosen and the customer’s preferences. We offer monthly or annual plans, depending on your needs.

How long does it take to process customer support requests?

We respond to all customer support requests within a maximum of 12 working hours, doing our utmost to resolve each problem quickly and efficiently while keeping this timeframe to a minimum.

Pricing questions

What are your rates?

Our rates vary according to services chosen and the specific needs of our customers. We offer flexible pricing options to suit different budgets and requirements. Contact us for a personalized quote.

Are there any hidden charges?

No, all costs are communicated before the contract is concluded, with no additional costs not mentioned.

Do you offer discounts for long-term contracts?

Yes, we offer attractive discounts for customers who choose annual contracts. So you get 2 months free.

Are there any additional charges for personalized services?

Yes, additional charges may apply depending on the complexity of the request. Contact us for a personalized quote.

Subscription questions

What subscription plans do you offer?

We offer a range of subscription plans to suit different needs and budgets. Our plans may vary in terms of features, service levels and prices.
See our plans on the home page of this site.

How can I choose the subscription plan that suits me best?

Compare our different subscription plansand look at the features and prices to find the one that best suits your needs. If you have any questions or doubts, our team is here to help you to help you make the right decision.

What payment methods are accepted for subscriptions?

We generally accept payment by bank transfer. Payment details will be provided during the subscription registration process.

Can I change my subscription plan during the term of my contract?

Yes, you can change your subscription plan at any time to suit your needs. Contact us to customize your subscription upgrade or downgrade options.

How are subscriptions billed?

When an order is placed, an invoice is systematically issued.

Can I cancel my subscription at any time?

Yes, without any justification or notice. You can cancel your subscription at any time. Cancellation will be effective at the end of the current subscription, and you will retain the benefit of our services until that date, after which there will be no renewal.
Everything is simple at WPmayya.com.

Can I get a refund on my subscription?

Yes, we will issue a refund in cases where the service becomes impossible to provide: major technical failures on our part, force majeure events, failure by the customer to comply with the preconditions or incompatibility with the customer’s website, making it impossible to provide the service.
Everything is clear at WPmayya.com